By Rob Basso on
10/10/2011 11:07 AM
Your mother always told you that the first impression is the most important. I hate to break it to you, but she was right. That’s why so many business owners spend time meticulously furnishing their lobbies, hiring landscapers to create beautifully manicured lawns, and scouring specialty stores for warm, welcoming focal points that adorn the beautifully appointed reception area. The only detail overlooked, most often, is the person sitting behind the desk...