By Rob Basso on
3/29/2011 12:14 PM
By Nancy Friedman
We all know we've left companies due to poor service. And we know, too, there are more than five unforgivable customer service mistakes. These, however, have been culled together from the many emails and comments we received over the years.
While it's all common sense - we know that common sense is not all that common. So we continue to share this information with you in the hopes we can make some inroads around the world.
1. Not being friendly
Without exception, this is the number one customer service mistake. Customers should be treated as welcomed guests when they call or visit your business. As we've all experienced, sometimes we're treated as an annoyance or an interruption. Remember the Telephone Doctor motto: "Be friendly before you know who it is...."