By Rob Basso on
6/21/2011 12:34 PM
Communication is one of the hallmarks of great business, but often times it gets taken for granted and its value gets overlooked. It can be very easy to perceive your communication as effective, then find yourself surrounded by mounting problems with your employees and your clients. This
blog post by
Jamillah Warner points out that as small businesses, we are on both sides of the service coin- we provide services as well as pay for them. Warner recognizes that it can be too easy to fall into the role of frustrated or angry manager when a service you are paying for doesn’t turn out the way you wanted. On the other side of the coin, you can easily become a resentful consultant or service provider when a client keeps insisting that you aren’t fulfilling their needs, while you’re at your wits end...